Skip to main content

Frequently Asked Questions

The most frequently asked questions about the policy and/or claims process are answered below.

Sickness, accidental injury or death of the ticketholder or ticketholder’s family member
Ticketholder is directly involved in a traffic accident while in route to the scheduled event
Common carrier is delayed due to strike, mechanical breakdown or adverse weather conditions causing the ticketholder to miss the scheduled event

Trip Delay
Ticketholder is directly involved in a traffic accident while in route to the scheduled event
Lost or stolen passports, travel documents or money; quarantine; hijacking; unannounced strike, natural disaster, civil commotion or riot
A closed roadway causing cessation of travel to the destination of the covered trip, and substantiated by the department of transportation, state police, or other like authority
Severe storms that cause a route closing validated by the National Weather Service records and local Department of Transportation records

This program contains a pre-existing conditions exclusion. If the customer has been diagnosed with an illness during a period prior to the effective date, that illness is not covered.

Pre-Existing Condition means any injury, sickness or condition of the insured or a covered person booked to travel with the insured for which medical advice, diagnosis, care or treatment was recommended or received within the period ending on the effective date. These do not include an injury, sickness or condition for which prescribed drugs or medicine is taken and that remains controlled without any change in the required prescription.

Policyholders can claim the total ticket price, up to $5,000, including applicable processing fees and taxes, under the Event Ticket Cancellation Benefit; or, roundtrip, to or from the event, min. 3 hours, up to $500, under the Trip Delay benefit.

Claims are processed within thirty (30) business days following receipt of the completed claim forms and supporting documentation.
If additional documentation is needed, someone from the Claims Department will notify you and the processing time may be extended.

Claims may be mailed, emailed, or faxed.

Mail to:
APRIL Travel Protection
Attn: Claims Department
11900 Biscayne Blvd, Suite 600
Miami, FL 33181

Email to:

Faxed to: 305-455-1565